Refund Policy
Cooling-off
Up to 14 days from delivery date where applicable.
Processing
Refund review starts after return inspection.
Support
Contact details are published on each page.
Eligibility
Refund requests can be submitted within 14 calendar days from delivery date, subject to legal consumer rights and product condition requirements.
Request process
Contact ask@elegantback.world with order details, delivery date, and reason for return. Our team will provide instructions and confirmation steps.
Processing timeline
Approved refunds are processed within 14 business days after returned goods are received and checked.
Non-eligible cases
Used or damaged items not caused by transport issues may be ineligible unless otherwise required by applicable law.
Legal basis
This policy operates alongside mandatory rights under applicable Irish and EU consumer protection legislation, including distance-selling standards where relevant.